Just curious what everyone's experience has been dealing with TaylorMade? My experience is likely different, as I'm dealing with TaylorMade Canada...but it has been appalling to this point. I bought a cover, maybe 6 or 7 weeks ago. Total debacle with the original order. Charge immediately showed as pending on my cc. Then it disappeared about a week later. Then a refund shows up on my card. Then I get a physical refund cheque from my cc company. 🤣 At this point, almost a month later, I'm like whatever...obviously not getting this cover. No biggie. Then a week after that, the charge reappears on my card...lol. So a few days later I get tracking info. Great...will be here in a week. Follow the UPS tracking and it shows as out for delivery. Fantastic! Well then it added an "Address Error" note. To be clear, I've had a ton of packages delivered here recently from multiple vendors thru UPS with zero issue. Obviously this is an entry error on TaylorMade's end. So I call "customer service" yesterday and spend 1 H 40 M on hold with no one picking up before I gave up (I was driving so had the time). 🤣 Sent them an email after I hung up and, of course, haven't heard anything back yet. I get golf is hot right now and they're selling tons of shit...but this is really making me question buying from them again (well except for the Spider that's on the way that I didn't direct buy from them...😄 ).

Always had good service from TM. They’ve replaced a bunch of heads for me without any issues. Also repaired a UDI for me and sent me a 20% code as an apology.

Nothing but good from me brosef. Sucks you’re going through the BS. I’m sure they’ll clap back with some nice things. Maybe a coupon or the cover for free or something 🤷♂️ Hope they follow through with some clutch performance, cause it sounds like they suck ass for you right now.

Welp...considering that I emailed their "customer service" on Fri at 2:30 pm local time....and I have heard nothing back since....my hopes of TM Canada doing anything right is greatly diminished. 👎🏼

TaylorMade Customer Service

Cdnrockies

Lol...this is what is auto-generated when you submit an email complaint to "customer service".

"We will contact you shortly IF your message requires a response."

Emphasis is mine...but seriously? TM Canada clearly doesn't have a clue. 🤣🤣🤣

bigjohntripod

Cdnrockies Do you know anyone “on staff” with Taylormade brosef? When I had issues (2) a pro shop dude gave me the email of a TM Staff dude and I emailed that guy, shit was lightning quick, both issues. I’ll see if I can find the email. May not be useful, was a US guy, but maybe you can try 🤷‍♂️ If I find it 🤦‍♂️

It’s also USO week in their backyard, they probably focused on that. No excuse tho.

Cdnrockies

I'm just going to unnecessarily bump this thread to say that I've heard zero back from TM Canada...still. 🙄

My Director of Golf told me our local rep basically said he has zero to do with online sales so not his problem.

The cover, after floating for a week in "out for delivery - wrong address" error was returned to TM Canada in ON (yes, I confirmed the addy is correct).

So now they have my money and I have no cover or communication.

They also don't have the $600 order for the new custom Spider that was in my cart.

Don't really care about the cover itself...but want my money back and simply will spend my money elsewhere.

TFixer5

Cdnrockies That’s some BS right there.

PureStickGolf

Cdnrockies boo…….

Giphy - Angry Joe Biden GIF by Election 2016

ForeLeft

Cdnrockies file a claim with your credit card company. Fraudulent/item not received, etc. And they will charge back TM

If CC company asks for proof, provide your email chains with no response and they’ll credit you back.

Eddie

I'm normally the first to compliment TM customer service, but they've fallen off hard.

I've had a warranty claim on a brand new repair with them, and it's been four weeks and I've yet to see the replacement club yet.

Cdnrockies

It's not the money that I'm concerned about...it's just a freaking cover after all and I know I'll get the money back...haha.

I'm more annoyed and not wanting to spend any more money with them after such terrible customer service....which is a problem after I bought myself a new Spider....and showed my wife the custom Spider EX that I had mocked up for....that she now won't stop pestering me about....lol. 😅

Cdnrockies

So I finally got in touch with TaylorMade Canada again. This time I asked to speak directly to a manager. Ended up emailing them the entire saga. They were very apologetic.

Initially they offered me two dozen TP5s (keeping in mind it's just a headcover). I mentioned that I'm already set for balls. We then discussed a gift card for $100 but he instead sent me a discount code for 25% off (up to $2500 discount). Well that is now going to get used on a new full set of clubs for the wife....and he threw in a couple of hats on top.

Oh ya...and the cover should be here next week. Definitely happy with the resolution after the initial debacle. 😃

Moni_SLO

Cdnrockies Glad to hear they made this right dude. I've always liked TM and this thread always bummed me out but in the end, sounds like you are coming out on top!

Now hopefully they get your wife's clubs there timely or else they might be shelling out that 50% code next time 🤣

Noyes26

I don’t miss working in retail at all. Glad they got you back on their side.

Cdnrockies

Finally!!!

Cdnrockies

So the final update.

After all the initial hassle and some continued shipping challenges. TM Canada delivered on a couple of free hats and a discount code that saved $425 on a new set of clubs for my wife.

All in all, happy with how it worked out. 😁